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44%
2.66 

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Bangalore India
Cancelled confirmed hotel booking after 1 week
Dec 03, 2016 11:37 AM 11953 Views

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I have booked a resort through travelguru.com with confirmation id TGU0003228193 dated 24/11/2016. But, they didnt share the contact person's name & no of hotel. I sent a mail to their customer support team(service@travelguru.com) on 25th Nov asking details of hotel contact person's name and number, but they never respond.


And, after 1 week on 2nd Dec 2016 they mailed me saying that my booking with the hotel is not confirmed. After confirmation of booking from travelguru side how they can tell later that its not confirmed with hotel. How reliable and trustworthy is their service?


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