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81%
3.78 

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Great experience..All due to tour mgrs-Neeta&Aruna
Jun 11, 2017 07:03 PM 3346 Views

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This review is on behalf of my 60+ old parents who have just got back from their 3 weeks of holiday bliss to Australia and NZ. As they aren't active on social media. They insisted that I must take time out and share their feedback. So here goes.


After a lot of pre tour hassles related to documentations etc, we embarked for the AUSTRALIA AND NEW ZEALAND EXTRAVAGANZA trip with lot of apprehensions. On our arrival at Sydney we were received by our tour manager Neeta Moghe. Our concerns grew as we a group of around 36 from different flights were driven to our hotel and informed that we will be checked in after lunch at around 2pm only. We somehow passed away that interim period of about 4~5 hours and after check in were relaxed to see at least the rooms were comfortable.


We soon found out that in all we were a group of 75 people with two tour managers viz. Aruna Rasal and Neeta Moghe. Between the two of them they split us in two groups for ease of handling and communication.


We found both the tour managers very friendly and professional with good understanding and coordination among themselves. Except for occasional joint activities, most of our communications, interactions and movements were handled by Neetaji.


We are happy to summarise that the quality and service provided at the hotels we stayed, the joints/restaurants we were taken for food exceeded our expectations. The tour itinerary was well planned and organized, keeping in mind the varried nature and age of the group. The best part was the co-ordination, management of all the activities and movements, very capably handled by our tour manager Neeta. Her knowledge, wit, command and pleasant nature would have softened even tough ones into admirers. Through this note, we would like to convey our appreciation and thanks to her for making this trip a memorable one and re-inforcing our trust in Thomas Cook.


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