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MouthShut Score

82%
3.83 

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Kerala trip Thomas cook
Oct 01, 2017 06:44 PM 2693 Views (via Mobile)
(Updated Oct 01, 2017 06:43 PM)

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I would like to give a zero rating to Thomas cook for our kerala tour in September to Oct 2017. We booked a tour to Kochi to munnar, munnar to thekkady, thekkady to Allepey, and Allepey back to kochi. The above four places are like a square and has to be visited sequentially else will have to travel more.


The. Last moment they just changed the tour and we have to travel. This was without informing us. In diagonal like from Allepey to Munnar, thekkady to kochi with no rest. 4 days are completely wasted out of six, Thomas Cook customer care is the worst so don't ever book any travel package from them once the money is given they will notake any changes.


At thekkady they booked intemacy room which was very small for three of us. We have to pay for extra bed.


More to add the coordinator, quality team, customer care was not doing anything since the package is booked, money is paid, they changed it as per their requirements and wasted our 6 days and 60 thousands rupees. I request everyone do not travel by Thomas cook. Try some local or small agents for tours who can respond if you are in trouble.


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