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MouthShut Score

76%
3.68 

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Thomascook=bad customer service & ruined trip
May 29, 2018 01:32 PM 948 Views
(Updated May 29, 2018 03:28 PM)

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Worst expereience of my lifetime- super bad customer service, super bad cordination- super bad arrangement


its just a big brand with little concern for its customers. poor quality of service




  • you make your payment & post that the calls go unanswered




  • no single point of contact-evertime you end up talking to a different travel advisor for the same trip information




  • no accomodation details shared before hand-they share it last minute




  • despite of taking down my meal preference on mail & call I get stay in pure veg resort






    • in the name of std rooms they give yu lodging house and in the name of luxury/deluxe you get standar rooms




  • in case of any issues on the journey - nobody takes you call/ replies to your mail




  • my itenary changed last minute and I had no clue. no information given on phone / mail. on landing the airport I know my first place of travel has changed. I actually had plans of catching up with friends who came all the way to meet - screwed up




  • when I am seekign resolution for the mess they did, I am assured necessary steps will be taken against the representative. but what happens to the disappointment I went through? if such actions were actually taken then I would not have seen so many complaints on this blog .this shows this is a regular practice and not a rare displeasure a customer faces




  • most places of importance of a given tour are not covered most of the time. always cross check other travel agencies itinerary and compare.




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