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MouthShut Score

75%
3.64 

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Worst service - Exotic Kashmir package
Feb 16, 2019 11:48 AM 1351 Views

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TC staff makes false promises and fool their customers. The sale and service staff made false promises during my Exotic travel package group booking Jan 2019 tour to Kashmir. They promised it as a group tour with 26 people travelling whereas in reality when we reached the destination we were only 2 of us travelling. There emergency team and escalation staff is not helpful at all. Having travelled with TC I would never reco anyone to travel thru Thomas Cook. Never book online and alway remember the staff are very good in lying.


The winter package and summer packages are same for Kashmir which is the biggest stupidity as travelling to parts of Kashmir in differs during both season which shows they lack any amount of research and have pretty much a single tie up with Kashmir travel agent who has pretty below standard package.


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