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MouthShut Score

15%
1.55 

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ZERO STARS FOR TATACLIQ (star is taken by default)
Jun 20, 2019 02:40 PM 7599 Views

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I had ordered a Panasonic LED tv from TATACLIQ on June 10th. The expected delivery date is committed between 15 and 17th of June. Unfortunately, my order is not delivered yet.


I already called your customer care on June 11th and told them that there is some issue with my order at Bluedart. Some paperwork is pending from TATACLIQ because of which they are unable to ship the tv.


The above issue is dragged till yesterday and somehow the issue got resolved today i.e. on 18th, which is not at all acceptable.


In between when I raised a complaint regarding this issue on June 15th, your customer care executive Manisha told me that the issue is resolved but in reality, the issue is still pending. Then why did you inform me that the issue is resolved?


One more customer care executive called me from Tatacliq on the same day i.e. 15th June and told me that the order will be delivered on 15th. But till now, I didn't receive my order.


Why you are giving false promises to the customer?


On 18th June, i.e. today, when the issue is resolved finally, I called Bluedart people and asked them whether it's possible to change the mode of delivery from Standard to Express mode so that the delay can be minimized. They agreed for the same and asked me to get a confirmation from TAYACLIQ regarding the same. When I called your supervisor, AMIR and informed him regarding the same, he told me that he will arrange for an EXPRESS DELIVERY. But again when I called him, he is telling that EXPRESS delivery is not possible as confirmed by BLUEDART. But how come Bluedart tell two different versions for the same order number?


I am utterly disappointed with your services. I am the one who is doing all the follow up from the beginning and there is no proactive response from your team regarding the same.


My whole purpose of buying this TV is to watch INDIA VS PAKISTAN MATCH which did not happen. So when my purpose is not served, what is the use in buying something.


I lost trust on you people i.e. TATAS. Your service is so pathetic.


I am utterly disappointed and feel ashamed for believing you people. ( This is my 2nd worst experience with you people. when I bought an LG TV from you last year, it got delayed and not delivered as promised).


Amazon is ready to deliver the same product by tomorrow 8 AM but you people are at least not able to commit a fresh delivery date also.


I SERIOUSLY DEMAND COMPENSATION FOR THE DELAY OCCURRED FROM YOUR END. When I asked your supervisor Amir regarding the same, there is no commitment on this either.


I am now worried about my money that is spent on this product.


As this is my 2nd worst experience with you people, I will never buy anything again from you people. You people lost all the trust and respect I had on TATA group.


Also, I will try to educate my peers, colleagues, friends and family regarding my experience with you people. I will ensure that they will not buy anything from TATA CLIQ.


MY SOLE PURPOSE OF WATCHING THE WORLD CUP IN A BIG SCREEN IS DENIED DUE TO A MISTAKE DONE BY TATACLIQ.


Thank you so much.


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