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1.49 

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Pathetic service
30 days ago 3211 Views (via Mobile)

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I am very much disappointed with the service provided by Tata Cliq. Being a Tata subsidiary I never expected this kind of service.


I ordered an AC which was supposed to be delivered on 12/07/2020. I received a call from the Delhivery courier service on the 10th for delivery. As I was out of the station I got it rescheduled for 12th, the original date of delivery.


On 11th I got a call from Tata Cliq stating 12th is lockdown day in Punjab so we are unable to deliver on that day and the delivery was rescheduled for 13th morning. But again I got calls from Delhivery courier service on 11th as well as 12th for delivery. But I declined as I was out of the station and kept it scheduled for the 13th.


On 13th I kept on waiting and haven't got any call from the delivery service. In the evening I got a call from Tata Cliq to reschedule the delivery. I again got it rescheduled for the 14th morning from 10 am to 1 pm. Since then I have been waiting and haven't been contacted either by Tata Cliq or Delhivery.


Today i.e 15/07/2020, I raised complaints from the mobile app. Also, I called customer service at 1400 hrs and was promised a callback from a supervisor within 4 hours. But no one bothered to call me. I called back again from another number this time as from my registered number it's not possible to get connected to any human, as every time I tried to call an IVR responded with a message that callback is already scheduled.


Mr. Akshay called me back on my other number and told me he is going to connect me to a supervisor as she is free right now. He kept me on hold and after 3-4 minutes told me that supervisor is now busy. He repeated the same process 4-5 times, posing as if he is trying to connect me and coming back with the same excuse that he is unable to connect as all supervisors are busy. After 4-5 attempts he told me that now it's not possible to connect to a supervisor as all supervisors are unavailable and a supervisor callback is only possible tomorrow in the morning. He told me this is his final resolution and disconnected the call without my consent.


This is such a pathetic and unexpected service from Tata. I simply can't believe that a brand like Tata can do this with the customers. Delivery issues, false promises by customer care agents, calls getting disconnected without customer permission, no resolutions all things that can go wrong are there.


This was my first order from Cliq and now it seems this will be my last order.


A big thanks to everyone at Tata for such a wonderful service. I will forever remember this. Thanks again.


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