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Tata Indicom Broadband - Customer Service Sucks...
Jul 16, 2008 10:39 AM 3876 Views

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Check out the mail chain from customer care at tata.... unbelievably funny n not-so-funny when you are at the receiving end..gist of my anguish - m trying to get a tata indicom broadband connection. hav applied on 14 June 08.. status of connection -still unknown !! Read on....


From : customer service [customerservice@tatacommunications.com]


Subject : FW: Tata Indicom Broadband connection


Dear Mr. Paranjape,


We thank you for allowing us to be of service to you.


We have tried to check your account details in our records with the information provided but enable to get the details. So we would request you to kindly revert with your   first and last name mentioned in the application form with location details or application number or enquiry number ( Tracking Enquiry Number )  which enables us to do the needful.


Thank you for your time and patience.


For any further assistance, please feel free to contact Customer Service at tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on customerservice@tatacommunications.com. We will be delighted to assist you


Warm Regards,


Jibby Benjamen,


Customer Service,


TATA Communications.


From: Prachi Paranjape [mailto:]


Sent: Tuesday, 15 July, 2008 3:31 PM


To: 'customer service'


Subject: RE: Tata Indicom Broadband connection


Hello,


Tata indicom broadband has not yet been connected at my place.


My details are in the mail below.


First Name – Prachi


Last Name –Paranjape


Cheque number -XXXXX, XXXXXX bank, dated 14 June 08.


Please ask Mr. Chandrakant, working under Mr. Nishant Sinha, whose details I have mentioned below, to return my electricity bill.


He was going to return it on Tuesday (8-July-08) when he had reassured me the connection was going to be done..


Please contact on XXXXXXXXXX / XXXXXXXXXX for any more details you require.


Regards,


Prachi Paranjape.


Eyes can never see, what the mind does not know...


From: customer service [mailto:customerservice@tatacommunications.com]


Sent: Saturday, July 12, 2008 12:34 PM


To: prachi.paranjape


Subject: FW: Tata Indicom Broadband connection


Dear Ms. Prachi,


We take the opportunity to apologize for the inconvenience caused to you - with regard to the various instances stated by you in your mail - all of which lead you to believe that services provided by us are to the contrary of what your expectations were.


We would like to emphasize on the fact that you are a valuable customer to us and request you to grant us an opportunity to serve you better. It is our constant endeavor to serve our customers to their satisfaction. With all the credibility that every Tata product offers we can assure you, our best inputs to keep up with your expectations.


We would like to inform you that kindly revert with either the enquiry number or else with complete details including first and last name as mentioned in application form so that we can do the needful at the earliest.


Thank you for your time and patience.


For any further assistance, please feel free to contact Customer Service tataindicombroadband.in (the link contains the location wise contact numbers) or mail us on customerservice@tatacommunications.com. We will be delighted to assist you.


Warm Regards,


Spandana,


Customer Service,


TATA Communications.


From: Prachi Paranjape [mailto:]


Sent: Friday, July 11, 2008 11:13 AM


To: customerservice@tatacommunications.com


Subject: Tata Indicom Broadband connection


Hi,


I, Miss. Prachi Paranjape, have applied for residential connection on XXXX XXXX, Sinhagad Road, Pune on 14th June 08.


I still do not know the status of the application.


The Area manager for Sinhagad Road, Mr. Nishant Sinha says his ppl are in touch with me..


About 25 days after submitting the form, cheque and the documents, these ppl tell me they need electricity bill.. Should'nt this have been told in the first place ?? It would have saved me some trouble, if Mr. Sinha had bothered to call and follow up atleast..


Mr. Sinha, if your ppl were capable enough the matter would not have come to you in the first place..


The new tata contact assigned, Mr. Chandrakant, has disappeared with my current electricity bill..


I have spent a lot of energy trying to keep contacting these ppl and a lot of money too.. More than 25 phone calls and sms's to various ppl and xerox's..


Mr. Sarfraz from Tata Teleservices, contacted me and gave me a number for customer care. This again happens to be a different department and did not take a complaint.


I got another number to call and the cycle starts all over again...


Mr. Nishant Sinha - 9225525469


I have till now called - Pune TATA Indicom Customer Care - 020 66110121


Another Broadband Customer Care - 9225008282


And m currently trying to reach - 020 64001515..


All chargeable numbers...


Leaves me wondering is TATA INDICOM BROADBAND worth so much frustration ???


What kind of service will I get after the installation, if and when that happens ??


I was a sucker for TATA. The name was synonymous to reliability for me and a couple of my friends.. This episode however has made me re-think..


Looking at my situation, my friend applied for BSNL Broadband, and got it installed in 15 days..


HEre I am still trying to get someone to hear me..


Please suggest..


Contact numbers – XXXXXXXXXX, XXXXXXXXXX


Regards,


Prachi Paranjape.


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