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MouthShut Score

10%
1.34 

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Poor Service, Bad Customer Support, Headache
Aug 01, 2009 08:07 PM 3036 Views

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These are some of the complaint numbers on account of the Local Server being down in Coimbatore. Anybody dont ever ever think of TATA Broadband!


15-may-2009 complaint no 9753710


22-may-2009 complaint no 9825788


25-may-2009 complaint no 9848718


30-may-2009 complaint no 9889006


02-jun-2009 complaint no 9911324


06-jun-2009 complaint no 9942544


11-jun-2009 complaint no 9985564


17-jun-2009 complaint no 10032234


28-jun-2009 complaint no 10121810


01-july-2009 complaint no 10148014


10-july-2009 complaint no 10226088


I do not know why my validity is not being automatically extended due to the local server outages.


It has really been a pain to call customer care and hold the line for more than 10 minutes each time, just to get the line trough. Numerous times the call had to be escalated to the floor suprevisors and then to the manager. Followup with the local engineers and technicians every time. On an average I have spent more than 30 minutes per complaint and 6+ hours on the phone. No customer service manager in coimbatore to talk to in person


Now the most Ridiculous thing the billing guys tell me after I call them is, TATA Communications will give credit time only if the SERVICE OUTAGE is for more than 72 HOURS. THEY THINK THE CUSTOMER IS A DUMB GUY!


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