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Tower A ,1101/2, Peninsula Business Park, Ganpat Rao Kadam Marg, Lower Parel West, Mumbai 400013, MH


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Complaint regarding worst possible
Mar 13, 2019 10:06 PM 3454 Views

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Dear Team,

Myself Vikas Shivaji Maske, have taken a loan from Tata Capital Housing Finance Limited in the Month of August 2018 Account Number #10414668

On 08-02-2019, I registered a request number - 10695867 on update of PMAY subsidy which is pending since long, but even after sending multiple emails still my issue was not resolved. On top of it, today 13-03-2019, I received a mail saying that your request have be resolved, although it was not fixed.

Again without resolution bank closed by request. This time I registered request on email and visited personally Tata Capital Ghatkopar Branch, As I really have very bad experience of telephonic customer service.(No CRM and MVC policies in such huge financial company those who are Using brand of Tata where TATA CODE OF CONDUCT is not getting followed at all)

Below are the email address to whom I sent all my concerns but no one were able to assist me -(Yes even this time I have an evidence with me)




As well I asked on email how PMAY subsidy works in case of transfer of loan to another bank but as usual no relevant reply from bank, instead of how subsidy works in case of transfer they forwarded information how to transfer loan to another bank. Which gives me a clear hint bank no more interested to provide service once I borrowed loan and happy to show me road for exist.

Before this in moth of January, I was facing big problem with the EMI that I was paying every month. I would like to bring to your notice that, without my notice my EMI was increased. I called the customer care associate to identify why the EMI is increased without my notice and received multiple messages, saying "ITS OVERDUE".

My complaint was taken by the associate, however later got to know when I called 2nd time for the update, that complaint was not registered and no action was taken from the bank. Again, I requested to take the complaint for resolving my problem, but same thing repeated again and no one worked to resolve my problem and again complaint was not registered. Also I would like to inform you that both the associate did provided the complaint number, later got to know that both the that complaint number does not exist. I was completely helpless and thought that after sending email my issue will be resolve. On top of it, I received an call asking for the evidence for all the conversation. I have recorded both of my complaint conversation, which helped me and to show as a BIG EVIDENCE. After which I received an apology email where representative agreed on email, both of call experience was unsuitable and assured such instance will never happen in future. But unfortunately same type of services are offered this time also.

My only concern is that bank who provide wonderful service for any people to get a loan by talking only good words and once loan is disbursed they stop treating their customer as if they are not their.

They should understand that a middle class person when he take loan there are lots of sacrifice that we do on our daily activities to pay the loan amount. Bank should also understand individual felling and should treat others in a good manner, but not

the way how I was impacted, where it took me more then 40 days to fix this issue that could have resolved in 1 or 2 days where I am just expecting status of my PMAY subsidy and assessment number for further tracking.

I personally feel very disappointed where for single update I have to follow upto such extent.

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