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MouthShut Score

21%
1.64 

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Verified Member MouthShut Verified Member
Bengaluru India
Pathetic food delivery app ever....
Sep 28, 2018 04:39 PM 29160 Views
(Updated Sep 29, 2018 05:17 PM)

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Yes, after reading my review you will agree with that heading. I placed a food order on Monday i.e 24th sep 2018 through swiggy food app from a restaurant which was literally 2km away from where I stay and I got a confirmation message from swiggy that restaurant accepted my order and delivery guy will be assigned soon but still after 1hour there is no update on order so I decided to chat with swiggy customer care where their call center is too busy so I literally waited for at least 30 minutes to get response from a guy name "darshan" with apologizing for delay and that's it he just disappeared without addressing my concerns and he again came back after 30 minutes and closed my ongoing chat abruptly so I decided to make a call where after waiting for 20 minutes.


I got connected to a customer service(cs) agent where he assured me that the restaurant is still open and there was technical problem on their side so my order is delayed and he assured delivery guy is on the way to restaurant and I will get my food within 10 min so I waited for 10 more minutes and there was no update so again I called to there cs and I waited for another 15min to connect to a cs agent and again she placed my call on for few more minutes to get update and she said that restaurant is no more serviceable and she was proceeding to cancel my order @ 12:07 am where they literally wasted 2:30hrs of time with false promises and assurances about food and after 12:00 am swiggy app gone offline that night and there is no restaurant that serves food during that time near my location but by god grace zomato is still taking orders where they promptly delivered the food otherwise I would have starved throughout the night. Next day I contacted them to get a response from their cs through chat and we cannot call the cs if you don't have an active order which is pathetic and chat service is one of the worst ever you see it will take at least 20-30 to connect to agent where they abruptly close the chat without addressing your concerns very irresponsible I don't have words to write more about them after this experience I uninstalled swiggy


"please before placing orders after 9:00 pm on swiggy please be careful because they are not trustworthy to get food delivery on the night if they fail u will be starved "


Swiggy we don't need apologies we need a proper customer service that can handle customer concerns and a timely delivery of food"


My order id: #20884062156


For proof, you can see a screenshot of the chat that I had with them


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