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MouthShut Score

21%
1.64 

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Very worst delivery service & Customer experience
Feb 12, 2019 03:04 PM 26918 Views

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I ordered Swiggy on 12-02-2019. Basically, I'm a very good customer of Swiggy. They are not delivered proper food and arguing with the customer not even understanding the situation. Three times they delivered missing food orders to me. I was waiting for another couple of hours for the right food, These people not even ready to understand the customer and reality. The first time, I received the wrong food they said mistake happened from the restaurant end. I agreed with that because manual errors are common but they repeated the same mistake again with missing food items. I asked them about the missing item, they are not ready to accept the mistake happened from their end. Now third time today, I have faced the same missing food delivery. I called the customer care, they are not even checking my history they are trying to convince me. The customer care escalation team lady was not responsible to resolve my issue. They are trying to cover it up


Mistakes from Swiggy


1.Delivery person has not checked orders properly at hotel


2.The customer care people not checking my history, simple they are covering up the mistakes


3.Escalation team is not responsible for my issue


4.I'm not received my replacement order but I got msg from swiggy telling that your order is received


5.Making very good customer to anger person and write about the swiggy bad review


6.Still, I'm hungry but they are not even bothered about it


Why I'm writing this review, then only they will know good customer pain. This kind of bad service will not happen again in the future to other customers.


The way the escalation lady speaking to me is not at all acceptable, She also trying to cover it up. She is not responsible for this issue.


Two times I faced this kind of incident and spoke to them about customer experience, they were not taken my feedback strongly. but they are making the same mistake again and again Now I also responsible for this current situation, this time I will not give chance to swiggy people to cover it up.


I need a solution for this.


Note - I don't want to give a single rating to them but the system defaulting taking it


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