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Worst Customer Support (Order No: 1188229831)
Jun 01, 2018 05:52 PM 32714 Views

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I had placed an order on 27th May which was delivered in a manner that I had to throw that food. The issue was highlighted at the same moment on Swiggy's App but no one was available at 22:30 and someone came on that chat at 2 in the night just to tell me that he/she is closing my issue as I am not available, why on earth do you expect me to be available at 2 in the night.


I wrote a mail on 28th May the very next day and received an automated reply that someone will attend to my issue within 12-24 hrs, but here I stand, still waiting for someone to wake up at Swiggy office and help me in my issue.


Best part about Swiggy is which I too got to know now is that you cannot connect to any of their customer care number's if you do not have an active order. Now Swiggy expects us that if we had a problem with an earlier order and if we are dying to talk to them so we should place an order to listen to their sweet voices else they have a chat support where every time you will be welcomed by a new executive and then you will have to tell them your ordeal again and again.


Below is the mail that was sent:


Hi,


This is in reference to an order placed on your app yesterday night. We received the food in such a condition that I would prefer throwing it rather than consuming it, which is what I had to do yesterday all thanx to your delivery executive who had got the food in a bag which was much smaller than the contents in the box.


I had highlighted the same on your app at around 22:30 but I think your running out of staff or your staff was busy with something more important than an agitated customer. To my surprise, I received a msg at 2:24 AM saying that as I am not available to the issue has been closed. Why on earth do you expect me to be awake till 2:30 in the night and when the issue was raised at 22:30 it should have been resolved then and there and not at your leisure. We work on IST and not in any other time frame that you will wake up at 2 and close the issue without even taking the customer permission.


I have attached the pictures for a better understanding and if this is the kind of food and deliver Swiggy will be offering then my friend you have a really long way to go.


Your delivery executives at times are so rude that I really think you need to work on there training as well.


Hoping to hear from you soon and that too in a time frame in which normal people like us are available and not at 2 in the night.


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