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MouthShut Score

43%
2.63 

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Buy a SUNDAY and by MONDAY it’s USELESS.
30 days ago 459 Views
(Updated 30 days ago)

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I made the painful mistake of buying a mattress from Sunday in October 2018. No less than their best offering LATEX PLUS 3 MATTRESS. It seemed like a smart buy in the beginning, but come 2019 end, the mattress had sagged on one side. I thought, no problem – it’s got a 10-year warranty, but I was naive. Then started the hellish experience of getting the company to even check the defect. They basically make it impossible for you to get any redressal after a year of use. The sagging has to be more than an INCH, a centimeter off and you have no rights. I was told to read the warranty guidelines properly, which is basically their whole website.


Nevertheless, I sent them the pictures and videos of the mattress, using different angles and savvy methods to show the defect. They agree there is a chance the sagging is more than an inch. Some relief. But now they wanted to check it with their special instruments(Whatever they are) and for that, you have to send the mattress back to Bangalore at your own expense if you live in any other city, in my case Mumbai. They literally have no representative in any of the cities in India. I was surprised again and, again I was told to check their website FAQs. It’s all there. I was the one who missed reading it thoroughly. I didn’t do my homework properly.


After talking to them for a month, I finally transported the mattress back to them in March 2020. They arranged for the pick-up service by their courier partners and I had to pay for it. Why did I pay? It’s all stated clearly in a nook of their website of course. Such a bad reader I am!


Owing to Covid-19, transportation was slow, so I waited patiently. It’s the end of September and I AM STILL WAITING FOR THE INSPECTION. The courier company tried to deliver the defective mattress to Sunday, but couldn’t. My suspicion is Sunday refused to take it. Since then, they’ve stopped replying to my emails and their phones don’t work. They have even started selling some home furniture since working from home became a thing. They are clearly active and dealing with new customers. But old customers are useless to them.


I even wrote to their CEO Alphonse Reddy, but he doesn’t care either. The inefficiency and ineptness trickle down from the top it seems. I came across a rather amusing read on Quora where he passionately writes how “they are a young team trying to make a difference.” BEWARE, the only difference they will make is filling their coffers with your hard-earned money. In my case – Rs.49999 PLUS a sore back.


Don’t fall into the snazzy marketing trope like “Designed by the Japanese.” Your local cotton gadda wala has more integrity and quality control than these Upstarts.


PS. I’ve become an avid reader of their hugely informative website. I AM STILL FINDING NEW THINGS THAT UNDERMINE THE CUSTOMER.


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