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Suncom steals money
Jun 09, 2006 12:40 AM 2415 Views


Customer Service:

Charges and Billing:

In summary, this case is similar to the other review, suncom said they never received payments, although the money had been subtracted from the account it was paid from. They sent to a collection agency and it had to be paid even though it shouldn't have been owed.

The full story is:

My best friend had a plan with AT&T which would end in Nov, prior to the end of the contract, suncom took over the plan. She spoke with a suncom rep in Oct and confirmed the contract would end mid-Nov and how many more payments were due. She made her final payment mid-Nov and got a new cellular provider. No more bills were ever sent. Months later out of nowhere Suncom said she still owed $105, which, as I said she had already paid, and has proof of it on her bank statements. She had to deal with numerous incompetant customer "service" reps to no avail. They were rude and none of them ever did anything to resolve the situation. They did, however, send the unwarranted bill to a collection agency, who also called and harassed her. She asked them for an email or fax so she could show the proof that she owed nothing, and they wouldn't give it to her, just threatened to report it to the credit agency. She eventually just paid the bill that she wasn't supposed to owe to protect her credit. There must be some way to get suncom to refund the money. How can they get away with stealing from innocent people like this?

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