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MouthShut Score

53%
2.79 

Phone Banking:

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Customer Service:

1800-11-2211

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Feb 27, 2020 06:20 PM 2707 Views

Phone Banking:

ATM Availability:

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Customer Service:

My aunt lost her wallet which had the SBI cards. On behalf of her we wanted to cancel her cards since she was on taking the flight and would be unavailable to make calls to the customer service


The customer service agent said that it is mandatory to remember the account number to have the card cancelled


I requested saying that I will give the registered mobile number, please do the needful since the account details will be pulled up when we search with registered mobile number. Still they refused


Other banks like HDFC, Karnataka Bank helped with the cancelling of the cards by just using the registered number but not SBI


Horrible service. I dont have a SBI account and will not recommend anybody else to use the services of the bank since even the Bank employees are unhelpful and rude. They hide under archaic processes rather than helping customers


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