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1.43 

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Spectranet's Shameful customer-centric approach!
Nov 22, 2019 11:22 AM 5522 Views

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This is to highlight the shameful behavior, unbelievably non "customer-centric" approach of Spectranet their support and their high-handed attitude thrown at the end-user in the name of "India’s fastest internet service provider"!


My account no. is 210639 and this is what spectra sums up to in 3 months of using it for the first time:




  • TALL AND UMPTEEN FALSE PROMISES made by the sales executives about speed, plans, freebies and installation time, all backed by their seniors. In this case, it was Rahul backed by Sales Head, Rishi Bhardwaj.




  • ZERO ACTION taken for over 6 weeks(Yes, that's right), to resolve slow speed and browsing issues, despite sending proofs and requesting fast action. if you send out an email, someone is taught to deliver great lips service on the phone and then nothing happens. LITERALLY NOTHING. The service engineers are helpless, and so is the Service Head, in this case, Animesh Bajpai(all screenshots attached)






So,




  • customer is supposed to keep following up and keep sending emails even if no one responds back




  • customer is supposed to keep paying no matter how pathetic the services are, else they will disconnect your connection!




  • customer is supposed to keep upgrading plans for false misuse of data shown in their web portal as well as the new app, which are defunct in the first place




  • customer is foolish to ask for a waiver or refund or adjustment of the amount paid in advance for the period of unacceptably bad service






NOTHING MOVES WITH SPECTRA AFTER THE COMPLAINT IS LODGED!


I haven't seen a more uncaring, insensitive, unresponsive, snooty, arrogant and all the time lying customer support before and specifically from the core service industry.


All that I see in my Dashboard is a list of complaints, that keep going unattended and closed at free will, unresolved.


I will be sharing my experiences on other social media platforms now.


Himani jain.


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