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MouthShut Score

23%
1.80 

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Avoid at all costs - Customer Service, Frauds
Jan 08, 2021 12:12 PM 1790 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

The only thing going for ShopClues.com is that you can actually buy a product and expect it to be delivered. Other than that, the rest of the experience is all downhill from thereon.


Series of problems with this eCommerce site:


1.Buggy back end systems - the systems will allow you to edit the delivery address until the item is dispatched, but will still deliver to the old address. There are many other bugs, too numerous to list.


2.By default, for any returns, money is never credited back to the original payment method, but is credited in terms of'CluesBucks'. Many a time, due to system glitch, these CluesBuck are designated as 'expiring' - which means you lose your money after a few days. This is just another way to skim off your money and never intend to return it.


3.There is no direct way to convert these CluesBucks to original payment and get them refunded. You have to approach customer service.


4.There is no way to speak/chat with customer service personnel. The only way to contact them is via email. The customer support phone number only supports IVR and automated messages, you cannot really speak with a human.


5.I have observed numerous bugs in their software(they call them technical glitches) - for e.g. your order or purchase history will disappear at times, the'CluesBucks' credits will change automatically, the tickets auto-close, you get canned replies for tickets, etc.


6.I had to spend over 2 months getting a refund from them - and each time a ticket was created for refund, it auto-closed without resolution. I had to later file a complaint with the National Consumer Helpline(please check the image of complaints), which prompted them to call me and assure me that they will return my money,


7.Their customer service reps are very evasive, unprofessional, and dishonest. They will outright lie and make false promises. about getting back with updates, but never do. Experienced this over 5 times over 2 months when chasing for a refund(check number of complaints filed with National Consumer Helpline over 1 month).


8.Biggest fraud - they either sell or share your personal data with fraudsters. After every purchase from ShopClues, I got a call from fraudsters claiming that I have won a Mahindra car in a lucky draw, and need to pay/click somewhere to claim it. The fraudsters had my name, address, and purchase details. How is it possible unless ShopClues is selling or sharing this data?


The final advice is - if you enjoy being hassled, taken for a ride and being cheated, having your personal details sold to fraudsters, then shop at ShopClues


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