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MouthShut Score

73%
3.32 

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Very poor customer service attitude
Aug 16, 2017 11:37 PM 1233 Views (via Mobile)
(Updated Aug 18, 2017 09:06 AM)

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Very poor customer service, dont buy from them at all. The biggest issue is they ask for 100% payment before the fitment of your kitchen, there is invariably things go wrong in their fitment and then you keep chasing them to get it repaired and they dont respond well. Sometimes its like begging them to fix things you have paid for which should be their duty to fix. Expecting customers to pay 100% money without seeing finished product is just not acceptable practice, specially when you are dealing with something like a kitchen where look and feel is so important.


I placed the order in march third week, its august third week and the work is still not finished. At the time of sale the owner shirke will promise the world but after the sale he will vanish and you will have to deal with his staff who cannot take any decisions. I paid them 4.5lacs for the best quality kitchen, but I am not happy with their quality at all. I clearly had conversations with kiran shirke on height of my breakfast table, gap between gola handles, joints with granite, etc. but those conversations / messaging did not get passed by him to his staff. There is clear lack of coordination between their staff, I must have dealt with 15 different people in his team and there was no single point accountability. They initially completely got my breakfast table wrong, it was looking like a cabinet instead of breakfast table, their designer imran who came to take measurement instead blamed it on us that we agreed to the design. Their software for designing is pathetic as well, all you get is a picture with no measurements for you to check if they got everything right before it goes in production. I had to pay extra to get the breakfast table fixed. The granite work was also pathetic, I was told the joints will not be visible. The joint work on granite was very poor quality, I have been chasing them to fix it and its still not done. They also created an extra joint in my granite by creating a'paani pati' without checking with me first. They also made shutters which were 1 inch less and the gola handles were looking very broad, I had to come with an idea to fix that and their engineers didnt suggest any ideas. And many more issues like this. The alignments were not very good as well.


The customer service attitude right from top to bottom is completely missing. They will never own up to their mistakes. There is no proactive communication from their side once they get their money. Its been a nightmare for me to deal with them. Will never recommend them to anyone.


After paying 4.5 lacs, I didnt get the service or quality I should have received.


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