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27%
1.92 

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Bad experience and I don't recommend
Feb 10, 2021 06:08 PM 268 Views

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I had two agreements with selfdrive. One was for 10 days, another for 3 months. The only thing I regret, is that I even decided to take the car from them. When I asked for 10 days rent, I called to them and asked specifically if the model that I need can be provided, they assured me that yes. On the day of car receiving, I've got a car of a lower class. I rejected to take that car and on next day they gave me the car I wanted, but they refused to return me the money for 1 day of rent that I've paid in advanced, never returned it to me. They just don't care.


Second time I rented a car for 3 months, during this period time they provided me with the model I wanted but the car was replaced 3 times, 2 out of 3 cars had problems like wheels not balanced, the rear view window was shaking giving me a blurry rear view. In general only one of two cars had a body with no marks, two other cars had marks all body around. They handed over the cars with half tank or even less than a half tank, one car was not even washed, 2 cars were given to me with low tire pressure. When I addressed any of the issues, there was no client support at all, they tried to make everything my responsibility, after few of my emails and calls, they could just stop answering me. As one of the ladies commented here this company is exactly a "Self drive", you pay the car, you drive it, you maintain it, Selfdrive as a company only appears when it's about rent renewal or payment


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