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MouthShut Score

56%
3.11 

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Severe Service Issues | Road Accident & Cheating
Feb 25, 2019 12:50 PM 15952 Views

Was the tour operator helpful:

Tour Guide Expertise:

Travel Convenience:

Worst, horrible and pathetic experience.


1.Booked a cab for one day outstation visit to Nandi hills from Bangalore


2.We met with a horrifying accident when the bonnet of the car(Innova) suddenly ejected while the car was at 70 Kmph speed and it crushed the complete front windscreen of the vehicle. We were traumatized(i was traveling with my family), the car provided to us was not serviced properly to ensure to avoid such kind of faults, while on road.


3.The driver arranged another car, Innova with registration number KA-42 9247 and we carried on with our trip(in the beginning I appreciated Savaari for the support)


4.The next driver, while driving the car on the highway and inside the city was constantly busy talking over his phone


5.When we raised an alarm and requested him to not to talk over the phone while driving what we got is really shocking


6.The driver said, he doesn't know us, and prior booking we should have informed him that he cannot talk over the phone while driving, and he kept on hauling on both of us. We were insulted and he threatened us to pay the balance amount and mentioned that he is not from Savaari and was locally arranged and I had to leave him since he is having another booking, although I have booked the car on kilometer basis. Moreover, when we asked him to stop at the traffic police station for his misdoings, he said, he will drop us and then we can visit any police station.


7.Later, what I found is pathetic, when I started communicating with the call center, came to learn that, the second car was provided to me locally by the first driver and was not in the records of Savaari, horrifying.


8.The call center was however busy collecting the balance payment from me, as within minutes they sent me the payment link and I paid but both of these drivers kept me harassing over the phone


9.I had been cheated, and I demand compensation from you.


Details:


Date of Travel: 24th February 2019


Person Traveled: Self, my spouse, and my kid


Trip Details: One day outstation trip from Bangalore to Nandi Hills and back to Bangalore.


Trip ID: S0219-4094982


Total Amount Paid: Rs 3596/-


CC: Consumer Complaints, Indian consumer complaints forum


Regards,


Ayan.


+91-8527990846


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