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MouthShut Score

50%
2.75 

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Samsung

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Poor Service
Sep 28, 2011 05:05 PM 7121 Views

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I purchased a frontloading Washing Machine of Samsung on August 2008. It worked 3 Years and now giving noise while spinning. Contacted Samsung and Lodged a complaint BP No. 8435363237. With in 3 days an enginner visited and told us Bush has to be replaced and cost around Rs. 1500/-. This was agreed and he was supposed to visit next day. Waited next 3 days without any result. When again contacted another engineer came and told drum problem and parts costs Rs. 4500/-. This also was agreed but even after 3 weeks there is no response from them. VERY VERY POOR SERVICE. SUPPORT IS VERY POOR AND FAR BELOW OUR EXPECTATIONS.


kvg_kalpathy@hotmail.com


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