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MouthShut Score

33%
1.50 

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Rs. 2,000 (Launch price)

Samsung

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7 Month old phone concked off
Sep 18, 2009 05:51 PM 1518 Views

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The Samsung which talks of high performance phones & service is nothing but just vapour in the air. The phone was just seven Months old & suddenly conked off. Since it was under warranty had taken it to the service center & was given a estimate of 2400 where in I bought the phone for just 3200.


Isnt this the most funniest thing on earth? Now when I made a query I was told this particular defect isnt covered under the warranty. I am planning to move to the consumer forum for this. Its ridiculous. I had senbt a mail & got an automated response & its 15 days now & no response.


The mail says that they will study & come back. If you have negative marks on customer care thats for this company. I had spoken to the call center & the guy tells me "can you listen to what I say & speak then". NEVER THINK OF EVEN A SAMSUNG PRODUCT. THE SERVICE & CUSTOMER CARE IS PATHETIC.


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