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MouthShut Score

38%
2 

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Samsung

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Bad experience
Apr 12, 2008 12:07 PM 9582 Views

User friendly:

Durability:

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We purchased this product in Nov-05 and in just over 2 years, the drum was damaged and according to Samsung service people, needs replacement at the cost of nearly Rs.11, 000!! . The warranty is only for 2 years and we were unlucky that this happened just after the warranty expired.


We decided not to change the drum but go in for a new machine instead. So we approached Samsung to give us a good discount for a new washing machine, which we were happy to purchase from Samsung, but they refused to give any discount. All in all, a poor overall experience. The machine, when it was working, gave very good quality washes and was trouble free.


We live in Mumbai and shifted house once; all along service responsiveness was also good. But the end result has left a bad taste in the mouth and we will not recommend Samsung products  at all.


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