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MouthShut Score

68%
3.53 

Customer Service:

Staff Courtesy:

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Wish could give them Negative Ratings - Worst Ever
Jan 06, 2016 04:12 PM 1907 Views
(Updated Jan 06, 2016 04:23 PM)

Customer Service:

Staff Courtesy:

First of all, This is not the forst time we have used any packers & movers service. We moved multiple cities with different service providers. But Sainik was the only one who degraded the quality of their work to such an extent that I guess after this we will never be such shocked to anbody's service. Highest degree of irresponsibility and bad behaviour. We shifted from Bangalore to Pune in Nov'14. There was this marketing executive guy Vikram Rathore who came for inspecting stuffs and provide quotation for the same and point of contact for everything. On his way of interaction we never thought they can be rude. They committed that there will be 5 layered packing for furnishings, separate coverings for glass items and frames and blah blah blah.But when we confirmed them and their people arrived on the day of packing, the scene was completely different. Their tones were also too rude including Vikram Singh Rathore.They were mishandling the items and not packing them properly. On insiting to labours, they sounded crancky and were like please do not disturb we know our work. On multiple instances and a moment of irriation from our end the got a bit scared and packed few stuff the way we wanted but still not full proof. On delivery we saw almost each and everything broken. YES I MEAN IN LITERAL SENSE. EACH AND EVERY DAMN THING. THEY BROKE ALMOST EVERYTHING THEY CAN. MATTRESSES WERE TORN. BOXES BROKEN. ALL THE FOOD ITEM WERE FALLING FROM BOX. BOX PACKING WAS DAMAGED. When we asked the final delivery boys to handle stuff atleast now properly, they just overheard and said we are not their people, we are just paind to dump the stuff. All the crockery was gone. wo wheeler had dents and scratches. Almost each and ever frame was broken. Things went missing and we didn't get it back. Moreover Stuffs inside the carton boxes were broken as if someone jumped over them. Staues came in two or three parts. When complained to them, the acted polite and asked for the list of item damaged to be sent in delivery note and said that insurance guy will come and see things and clear the claim amount. The story doesn't end here. They lied to us saying that if we declare values of goods till 1 lac, the insurance is from them itself and we need not go to third party. They will be taking care of it. After this as usual, they stopped picking calls and made all the nonsense excuses. We waited for 15 days for these people to take actions. Ultimately we had to buy all the stuff new. It would have been better if we would have sold it there only instead of spending so much in Packers & Movers and again spending in repairs or new buying.


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