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MouthShut Score

24%
1.83 

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Tour Guide Expertise:

Travel Convenience:

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Experience is ddeealing with SOTC Head office
Aug 15, 2019 01:30 AM 736 Views
(Updated Aug 15, 2019 01:27 AM)

Was the tour operator helpful:

Tour Guide Expertise:

Travel Convenience:

The dealing with Head Officee whilst booking was very bad. People sitting in Ivory Towers have no clue on what passengeers/clients have to go through. Our Russia/Scandinavia tour booking left us with bad taste. owing to gross negligence and lack of proper training and knowledge we 2 ended up paying close to CAN$600 for Russian visas and 3 trips wasting half a day each time.


E mails were rareely answered. A lot of bad and poor advise was offered.


very very poor service


Not sending information on timely basis


Not answering queries on timely bases


Misguidance


Misinformation


Not answering phones for extended period


Disconnecting lines


People in charge not available


Causing delay which lead to us paying through the nose


Not supplying information on the visa process


Not even knowing for sure what visas are required by us


Distributing all passenger list to all passengers with their passport details and date of birth!


Basiccally the staff has no pride in the company they work for and the top guys have no time to wake up and fix the problem. Once the tour started, there were no complains as guides were good. Most passengers had horror stories about the manageement and booking office. People travel with SOTC for the food offereed and Indian company


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