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MouthShut Score

24%
1.83 

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Avoid SOTC for sure
Jun 01, 2018 10:19 AM 6042 Views

Was the tour operator helpful:

Tour Guide Expertise:

Travel Convenience:

We just had a custom trip planned with SOTC( May 21- May 27, 2018) to Darjeeling and Sikkim. Multiple things went wrong on the trip:


1 - Poor customer service is something we immediately noticed in planning and coordination of the trip. We had to change itinerary because of their slow service and hotels getting filled up fast


2 - the agents in Darjeeling and Sikkim were not at the top of their game when they couldn't book taxis for us for local sight seeing due to some strike. We(newbies in the area) could however do that with some research


3 - lack of empathy towards the inconvenience caused to us. Nobody got back to us for all the travel costs we had to incur after repeated phones and email.


All in all we went thru tour company to save us some planning hassle but instead got twice the work.


Trust me with this one. I want to save you from atleast this trouble.


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