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Pathetic service
May 09, 2017 10:51 AM 12828 Views

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Want to share with you my disappointing experience with the service personnel of Sharp AC so you do not fall into their clutches and buy their products. We have been chasing them for a week now but there is no response from them other than that someone will call us. Given below is the mail we wrote to their HO and Zonal office but looks like they are as indifferent to customer complaints as the branch office.

I have committed the mistake of buying a Sharp AC. Getting any service from the company is like pulling out teeth.

My AC is not cooling. I raised a complaint on May 3, 2017. The number is 2465648. It was registered from mobile number XXXXXXXXXX. While we have chased half a dozen times,  we get no response from the company / service center. The call center says they can only hear us and escalate. We are not told the details of assigned engineers. Only that they are not able to reach us! One person from my family has suspended all activity and is sitting at home for last 3.5 days to receive the AC engineer from Sharp and get this job done. Everyone else is able to reach XXXXXXXXXX except Sharp engineers.

I am told the case is escalated to Vijay Kaushik(Branch Manager, mobile 9873023729) and Ajay Tilwale( Branch Manager's boss, moble 8447356399). Branch Manager has not been picking up his phone and his boss's phone is switched off.

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