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27%
2.09 

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Bangalore India
Worst people in a nutshell
Apr 04, 2018 11:11 PM 2618 Views

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We purchased Vanity Sinks of Roca on Feb 24th, 2018. Everybody(Sales to Service Technician from Roca) has mis-lead us.


Vanity Sink specs - Victoria Basic White.


We were promised from Dealers to the Roca Technicians that the Vanity sink works for wet area. We got the sink installed and fitted by Roca Technician themselves. After 1 day of use, the Basin's skin started peeling out exposing the wood. Yes it is a bit of wet area but we were told it is fine to use. Otherwise, we would not have gone for this product. We contacted Roca and another technician who visited the site promised exchange of the same as it is not its characterstics to peel out in wet area also. Both technicians informed that they had been working for 8 years with Roca and they have never seen problem with these units like this.


Customer service say they have escalated it to Area General Manager however it is in his hands, however he fails to provide warrant/replacement/refund for a product that was used for "1 Day". I spent 23000 on this unit and 2500 on getting it installed by Roca technician and this is not the service anyone can expect.


Roca India does not live up to the Standards, reputation and service of Roca international brands.


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