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MouthShut Score

81%
3.58 

Leg Room:

Dealer Satisfaction:

Mileage:

Comfort:

Reliability:

Appeal:

Rs. 4,65,000 (Ex-Showroom)

Renault

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Manufacturing defects in new Renault KWID Climber
Dec 01, 2017 11:13 PM 33697 Views
(Updated Dec 02, 2017 08:57 AM)

Leg Room:

Dealer Satisfaction:

Mileage:

Comfort:

Reliability:

Appeal:

Incident with Renault-India raising questions on the ‘Make in India’ national campaign


Manufacturing Defects, Bugs along with severe Rusting that are so far been found on the OBD connector, Stepney, wheels, Chassis etc.  from the very date-of-purchase. Renault-India, its leadership, management & staff found to be cold-hearted, unthoughtful, unapologetic and customer Unfriendly.


Company’s name from whom the car was purchased: Renault India Pvt. Ltd. i.e. RIPL(related to worldwide brand name ‘Renault’)


Model Name: KWID Climber 1.0 RXT


VIN/ Chassis number: MEEBBA003H6510795, Registration number: DL1CX3231


Date of purchase: 27-September-2017


Company showroom from where purchased: Avia Auto Pvt Ltd, Renault-Delhi East Showroom, Patparganj Industrial Area


Complaint IDs: 4-04002487, 4-03986318, 4-04114695, 4-04255600, 4-04255933, 4-04256296, 4-04114695, 4-04256599 that were logged in Renault’s customer service system since 28-Sep-2017 for the Defects / Bugs started coming in the vehicle from day-1 itself


The ordeal translated for us into severe hardships and sufferings. Our Diwali festival turnout into a ‘Diwala from Renault’, we had to cancel our holidays & hotels bookings for the family trip planned in a new car, paying rent for the ‘Parking’ with the vehicle not being used.


1.Uptil the delivery date of 27-Sep-2017, this Car was lying at Renault’s Dealer’s premises for 3 months.


2.Car delivered with lot of dust on the day of delivery. Manufacturing date of car as per the records was 22-June-2017.


3.Sales teams were incompetent & found unaware of the key features of the product they were selling .


4.A consistent loud rattling noise from the Steering column was experienced . The cause of which was identified as a screw left loosened by Renault’s staff.


5.Severe ‘Rusting’ has been found in the ‘Car’ on the OBD Connector/ Diskey, Stepney, front-wheel-hubs, Chassis etc.


6.Clutch noise found during starting, sound increases with Woo-Woo sound on changing-of-gears and sound increases on putting the AC ON . During the visit on 29-Sep-2017 at Renault’s service centre it was found that their technical staff was incompetent in diagnosing the cause of problem.


7.This Car was found to have Low Pickup & Low performance as per Renault’s any other KWID Climber 1.0 RXT .


8.MIL ‘Fatal Warning’ light flashed within 24 hours of the ECU Firmware Upgrade(from 7.7.9 to 7.8.0) at Renault’s service center on 29-Sep-2017.


9.Statutory Number Plate and Extended Warranty papers pending for last 3 months and not delivered by Renault till-date .


10.Renault & its product have compromised with the Safety & Security of me & my family .


Please stay away from Renault and its Products as they are not yet competent to provide quality product and services.


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