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MouthShut Score

67%
3.26 

Leg Room:

Dealer Satisfaction:

Mileage:

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Rs. 14,15,000 (Ex-Showroom)

Renault

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Bad experience by hiding the price drop
Feb 14, 2019 04:09 PM 1658 Views

Leg Room:

Dealer Satisfaction:

Mileage:

Comfort:

Reliability:

Appeal:

We are experiencing a bad experience by nuying a Renault Captur car from Trivandrum this year Jan 6'th. We bought it for 12.80 lkh and on the same week there was a price reduction of 1.5 lkh on the same


A few facts that I would like to bring your attention to:




  1. We specifically told Renault dealers we are not in a hurry to finalize the purchase and wanted to do it in the new year. Still they insisted on closing the deal on 29th. We were forced to break our vacation and come back to make the down payment.




  2. Renault dealers told us that the prices are going to hike in the new year. If, as you say, price hikes/drops are informed via webcast at the beginning of a month, then how could they try to scare us with this misinformation?




  3. The car was delivered on Jan 6th, a week into the new year. The last installment was also paid then. I presume by then the dealers must have been aware of the price drop. Am I right? Even then, we were not informed about this.




  4. When we first contacted dealers regarding the price drop, less than a week after the delivery, their response was that the price drop is only for test drive vehicles. Now, can you verify this information?






All in all, from where we look, it appears as if we have been clearly misinformed, unnecessarily bullied around, and royally taken for a ride. All we are asking for is a price discount that has already been declared and would have been rightfully ours, had we been spared the aforesaid drama.


This is our first stint with Renault, and from a company of such impeccable repute and standards as yours, we expect a fast and favorable resolution to this concern of ours.


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