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MouthShut Score

28%
1.86 

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Irresponsible behavior of Reliance Digital
Dec 04, 2019 08:53 AM 1171 Views

Customer Service:

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We had made purchase of LG Side by Side refrigerator, LG Microwave and LG washing machine from Reliance Digital, Center square Mall, Vadodara on 26th October 2019. All three products were promised to be delivered on 3rd of Nov.The refrigerator did not arrive on promised date. Anyway, one the products were unpacked and installed, we found problems and reported to the store manager. After several phone calls and text message, no action was taken. Finally we wrote email to CEO of Relaince Digital Mr.Bade on 20th Nov.2019. He promised to resolve the issue within 48 hours! It was a joke.We have sent few reminder to CEO but NO RESPONSE till date.


A copy of email sent to CEO is as under.Would yo make purchase from reliance digital?


" We have made purchase of LG products from above store on 26th of October 2019. The purchase includes side by side refrigerator, washing machine and microwave. The products were delivered on or after 3rd of Nov.2019.Problem with Microwave:


From day one we found problem with LG Microwave. The base of microwave is unstable. We reported the problem to the store manager Subhashbhai and front desk person Mr.Dharmesh and requested for the replacement. After several visits, photographs, video recording by Reliance rescue team and LG technicians no action has been taken till date. We have call Mr.Subhas and Mr.Dharmesh several times but what we get in return is false promises for it's replacement. We were supposed to receive final call by Mr. Dharmesh yesterday evening about the replacement which was never received as it has happened in the past.


Problem with side by side refrigerator:


From day one we had expressed our concern about extremely loud water pump which dispenses drinking water. Also, the doors would not stay in place once tey are opened. Once again, several people from Reliance Digital and LG have visited and taken pictures, video etc. Till today no action has been taken to solve the problems we have with the refrigerator.


I have recently moved from US and hence purchased all these appliances for my new home. I had never experienced such a horrible services from retailer/distributor of the brand name manufacturer who do not take responsibility of "out of box" failed products.


It is a nightmare to live with relentless unproductive phone call from LG and several visits from both the companies without finding a solution!


Is this a standard of " customer services " should we expect from the reputed company like "Reliance Digital"? "


Would you buy from Reliance Digital Again?


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