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Most disorganised and inconvenient store
Sep 15, 2008 03:58 PM 5827 Views
(Updated Sep 18, 2008 02:06 PM)



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Reliance Fresh at Tardeo is the most disorganised grocery stores I have ever been to.  They should sent their employees to the local baniya store for training in efficient store management.

To start with the store is very poorly laid out especially in the vegetable section where there is hardly any place for more than one or two people to navigate without bumping into each other.  The choice of products is nothing great compared to Big Bazaar or for that matter even compared to the local kirana stores, where even if you cannot see the product in front of your eyes, the sales boy will promptly find it for you.

The prices are also nothing great and Reliance ought to be offering  competitive prices to Big Bazaar and D Mart.  The check out arrangement is totally disorganised and the queues are a nightmare.   The staff at the check out counter take forever for each transaction.

After waiting for almost twenty minutes I was sorely tempted to just dump my things and push off, just the thought of having to buy them all over again from some other place made me wait to complete the purchase.  Never again, even by mistake.  When you visit shops like Reliance Fresh, you really appreciate the service from your neighbourhood ordinary grocery store.

To be fair, subsequently I visited RF Signature store at Warden Rd.  It is well laid out and orderly, although stocked mostly with foreign over priced products.  The vegetables are reasonably priced. There are only 3 check out counters so if there is a crowd it will take ages to get out!

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Reliance Fresh - Mumbai