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Slackness & unfair practices
Oct 08, 2009 05:03 PM 5126 Views



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This store is kept relatively neat. It was originally airconditioned, but after a few months, they stopped switching the AC on. So it gets very hot inside, with no windows or other air inlets. When there is a large number of customers, it gets very stuffy.

Sometimes there are good deals for some items. Many times, we have to look around, go and request some staff to pack loose items like rice. Most of the staff seem uninterested in their jobs; though there are some exceptions.

The staff definitely need training - especially those at the billing counter who look as if it is a big burden that you have come there to shop. Many a time, only one counter is open, even if there is a queue. Other staff can be seen chatting callously.

They never keep enough change. They do not have change, even towards the end of the day., The rounding in the bill was proper - rounded to the nearest 50 paise. For the last 2 or 3 months, I notice that it is always ROUND UP to the next higher 50 paise. So 391.10 will become 391.50. Then the fellow will say he does not have change, and take 392. So 90p is swiped from one customer - there are lakhs of customers countrywide.

From October first week, they have stopped giving carrybags, and give Chinese cloth bags instead, charging 1 rupee per bag. There is a small notice pasted stating that this is an environment friendly measure. This misplaced environment consciousness will not fool anybody, since all the Reliance brand products (like sugar) come packed in plastic covers - it is as if only carry bags pollute the environment! They should give the cloth bag free for customers buying for, say, over 100 rupees.

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Reliance Fresh - Kozhikode