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MouthShut Score

48%
2.52 

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Reliance Fresh - Just alike any other shop
Aug 22, 2009 01:25 PM 4468 Views

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Me, Satya, residing in Kaggadasapura/DRDO/C.V.Raman Nagar, Bangalore, a regular visitor of Reliance Fresh located at Kaggadasapura Main Road near DRDO next to Dominnos Pizza.


I see regular complaints in several websites against Reliance Fresh. Agreeing those, below is my summarized view:


CONS( -)


1) Poor Administration:(Might vary for individual outlet)


a) Help desk people, billing people - need training on ENGLISH, basic manners and card swapping.


b) Refilling mechanism need improvement for the shelves where item is over.


c) Less Number of Staff/counter to handle the rush leading avg 30 mins wait time on wkend


d) Free/Charged Home Delivery service which is quite cocmmon in Bangalore is missing


2) Poor Company Policy:(Seems aplicable for all outlets)


a) Promoting reliance branded items by not keeping wide range of other known popular brands.


b) Replacement policy is not customer friendly


c) Poor Cusotmer Care(phone) and no Customer Care(Web)-on spot help desk is miserable


d) Freshness/Quality of Fruits and Vegetables are debatable(compared to road side small vendors)


e) No grievence addressing mechanism(or even present but not affective)


PROS(+)(That is why there is rush in spite of all above bad features)


a) Availability of all kind of products under one roof(provided you compromise your preferred brand, provided you compromise quality of vegetable and fruits and provided you are OK to wait in long queue on wkends and last but not least, if you are OK with the replacement policy[check this first beucase you invariable might need it today or tomorrow as I said quality is debatable])


b) You have the choice to pick up any quantity(even 1 tomato or 1 green mirch -:))


c) No need to burgain as all are fixed price


d) Credit cards accepted


e) Reward points available which are reedemable


SUGGESTION IS DO NOT TRUST ON WORDS AND HAVE A VISIT - IT MIGHT SUIT FOR YOU - BUT DO NOT EXPECT ANYTHING "EXTRA-ORDINARY"JUST BECUASE THE WORD "RELIANCE" IS ATTACHED IN THE NAME - IT IS JUST LIKE ANY OTHER NORMAL SHOP(roadside vendor or multi-chain retail outlet like Nilgiri, Subhiksha, Mega Mart, M.K.Retail, Star Bazar, BIG Bazar etc.) - TO EXCEL IN THE COMPETIOTN, THEY INITIALLY TOOK THE "CHEAPER PRICE" MECANSIM AS INSTRUMENT - BUT NOW IT IS OVER(SO NO MORE MAGIC).


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