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Unresponsive & unprofessional
Aug 03, 2011 01:14 AM 7815 Views

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Unresponsive doesn’t begin to describe how awful the service at Raj Travels Bombay.  We “worked” with Prasad & Sameer, both of whom not only had awful personal interaction skills but were flat out lying with regards to our booking. while we initially started to plan they gave us a very good itinerary and their email responses were quick but once we needed confirmation etc, their responses were drastically slower. They would repeatedly say we would get emails in a half hour and we would get nothing.We were charged on July 8th (for which we’ve yet to receive a receipt via email, despite being told it’s on it’s way) and the hotels weren’t booked until July 25th. We had to repeatedly call and had we not been persistent, and called from other phones they def wouldn’t have answered.

They started recognizing our phone number and would conveniently switch off their phones or not pick up when they knew we were calling. We had to keep calling, up until the night before our trip was to start to get email confirmations of the hotel vouchers. They changed drivers during our tour and didn’t bother to notify us ahead of time. Also, assigned a driver with Religious restrictions who kept trying to cut our day short. While we were planning, they were not very helpful with suggesting places to visit. Not at all accommodating. Terrible service and we will def not be using them again nor would we ever recommend them.

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Raj Travels and Tours - Mumbai