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MouthShut Score

32%
2.36 

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Preethi

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WRONG COMMITMENTS and POOR SERVICE ENGINEERS RESPO
May 15, 2018 01:25 PM 1286 Views

User friendly:

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  1. THE FIRST EXECUTIVE ATTENDED THE CALL AND HE IS NOT AWARE OF THE CHENNAI GEOGRAPHICAL AREA AND ROUTED THE CALL TO THE OPPOSITE SIDE CUSTOMER SERVICE CENTER(PORUR)ON 12.5.18.




  2. THEY LETHARGICALLY TAKEN THE CALL AND TRANSFERRED TO OTHER LOCATION(KELLYS) ON 15.5.18.




  3. WHEN CALLED THE PRESENT SERVICE CENTER, THEY ARE DELAYING TO ATTEND AND EXTENDING THE SERVICE FOR THE NEXT DAY.




  4. CALLED CUSTOMER CARE MANY TIMES AND NO CLEAR RESPONSE, SOLUTION AND CALL BACK ASSURED BY THE EXECUTIVE.




  5. THE MISTAKE OF YOUR EXECUTIVE HAS SCREWED MY HOUSE HOLD ACTIVITIES FOR PAST 72 HOURS(3 DAYS) AFTER THE SLA.






THIS IS NOT THE SERVICES WE ARE EXPECTING FROM THE PREETHI.


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