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G-2/104, Morya Classic, Opposite Infinity Mall, Off New Link Road, Lokhandwala, Andheri West, Mumbai 400072, MH

+91-22-26730601, +91-22-26730602

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Horrible customer service at Pop Tates Sakinaka
Jul 08, 2015 04:03 PM 5211 Views

Food and Presentation:


Customer Service:

Value for Money:

I have been a regular customer of Pop Tates since past 3 years.But had a very bad experience last month when I went with my friend for dinner.

We went at 11.30 pm and asked for a table of 5 people and the manager Henry suggested us to sit on the table which was near the gate.

As we had 2 girls accompanying us, I requested them to change the table in the corner as it was very noisy because of the group sitting on the nearby table.

Henry the manager said  "no this is our closing time and we cannot allow you to sit and occupy any other table. If you want you can have on this table or else you can cancel the order."After this we decided to sit on the same table as we were hungry and had no other option to sit there.The Manager - Henry went on the counter and placed the order and said "Jaa Order de de, inn logon ke faltu ke natak he."(Go deliver the order, this people have lot of tantrums). Hearing this conversation we were shocked but as we had female accompanying us, we kept quite.

The manager Henry came along with the order in a platter as the waiters were counting the cash and bills.He just banged the platter on our table and left.Upon this I told him "Excuse me you cannot bang the plate on our table we are not beggers, we are your customers"Upon this he replied saying that “Khana he toh khao, yaa toh nikal jao. Faltu me dimag khaane aa jate he. Hamare yah ape aise hi service milegi.”(If you want you eat or get lost. Don’t eat my brains. We offer only this kind of service.)

We were really stunned by this behaviour and act of a manager.There is a height of arrogance and I am really shocked how such uncivilized, illiterate managers are kept by such a big brand. I would strongly recommend you not to go to Pop Tates Sakinaka. Swapnil Kale+919029021515

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Pop Tate's - Andheri - Mumbai