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MouthShut Score

33%
2.15 

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Philips

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Bangalore India
DONT BUY PHILIPS PRODUCTS
Dec 14, 2015 02:51 PM 12151 Views

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I had bought the HL1659 food processor a few years back


Everything was fine until the jar bottom starting wearing out and started producing smoke


Gave the jar for repair to OMBR service center Banaswadi and was told that this model is not in production, but they can get a new one if needed


Even after 3 months they are yet to service the jar or provide a new jar - the worst part is the callous attitude towards service


Every time I give a call, the only recorded sentence I hear is they are yet to get the parts in stock and it is out of stock at the moment


I had paid a premium over other brands thinking that the service would be good for Philips, but definitely not worth the premium Philips commands over its competition.  If this is the kind of service I get for buying Philips products, then I would rather spend less for other competitor products and experience the shoddy service there instead of facing it here after paying a premium


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Philips Intelligent Food Processor HL1659
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