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MouthShut Score

22%
1.84 

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Verified Member MouthShut Verified Member
Mumbai India
High failure rate ..refund process 5 working days
Apr 25, 2017 11:29 AM 6769 Views
(Updated Apr 28, 2017 01:51 PM)

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I keep recharging My tata sky DTH service with Payzapp scan and pay options .since  the 50% extra bonus we get from tatat sky is lucarative but im angry to inform you that .the failure rate is as high as 75%.


when your recharge fails and you call the cx care no.u r told you will need to wait 5 working days to get a refund for some xyx techical issue that they can never sort out .


im fed up of the long wait as well as the poor success rate . One day 8 attempts to consecutively recharge my DTH service failed .is that acceptable?


luckily on none of the occasions my money was deducted as they later told me on their toll free cx care no that their server is down for a few hours .


Their interface is ordinary and apart from Tata sky DTH offers  they dont have too many others to keep you interested .


The fact that they have a 4 pin no.  entry to authenticate and launch the app and a cx care toll free number is a positive.


that fact that you usually get connected to cx care within a minute or 2 is another positive . The guys are also good communicators and knowledgeble .


But with wallets like FreeCharge and Paytm  with lot more offers and features and instant refunds for failed transactions .i will uninstall the Payzapp app and stick with more reliable ones  like  these . Both FreeCharge and Paytm have cool interfaces that also allow easy navigation .


I would ask everyone to use Payzapp app at their own risk .


UPdate: Now  the 5 working days are also over and the refund is not back in my icici bank account .while payzapp says it has made a refund .has my money vanished into thin air .


im having to refute this fake refund and fight it out now with both payzapp and icici bank.


here is a my email to both payzapp and icici bank


to


customerdisputes@icicibank.com, support@payzapp.in


Pay zapp wallet confirms they made a refund of a failed transaction on the 26th of april around 5 pm of Rs 200 with transaction no 711109415271


My icici bank account no is 39xxxxxxxx15


I do not see any refund from Pay zapp.only a debit that was made on the 21st of april


Please Inverstigate this


This is the first time in my entire life im having to invertigate a refund.and trust me its more than likely that payzapp made another blunder . Not only do transactions fail but refunds too.


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