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MouthShut Score

98%
4.36 

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Rs. 39,999 (Launch price)

OnePlus

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Bengaluru India
Poor customer service from servify and One plus
Dec 24, 2018 03:02 PM 1839 Views

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My four months old One Plus 6 128 GB was kept for charging. After some time I noticed a burning smell and I immediately stopped charging. The screen stopped working and the phone was dead. Raised a service request on servify and phone was picked up after two days. The portal did not allow me to raise a claim request and hence I raised pick-up service. After 3 days I get a call from the service center saying that the charging port has corroded due to liquid damage and there was an internal burn in the phone. Display, speaked and charging board needs replacement and would cost 10k approx. I told them that my phone is covered under Servify Oneplus protect insurance scheme and it covers liquid damage. Oneplus customer care asked me to contact servify. I raised a claim request with servify and after a weeks follow-up they say that internal burn is not covered under their insurance plan. The one plus service center says that internal burn has happened due to liquid damage. The phone was used with utmost care and there was not intentional/accidental liquid damage. I had to go to the service center after 2 weeks to just collect my un-repaired phone back. The service center people clearly said that if I had not removed charging the phone would have burnt.I have never had any such issues with my previous smartphones from other brands. The few times I had to repair the phones the customer service was excellent for those brands. I would like to warn users from buying Oneplus products. As longs as they work good for you else you will end-up running behind them for service. This phone would be my first and last one plus device. Servify insurance is waste. One plus says "Never Settle". I Say "Never Settle" for One Plus


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