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2.29 

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Charges vs ride experience in ola
Apr 06, 2021 10:19 PM 594 Views (via Mobile)
(Updated Apr 07, 2021 11:10 AM)

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All of us take a ride in OLA and amazing experience with one touch of a button. I would like to share one of the experience noticed.


For mini cab rental charges are 4hour 40km fair is 649 plus 11.5 per km plus 2.5 INR per minute extra plus MCD and taxes.


When you pay all this amount and then expect a correct service, however, due to lack of training given to drivers who attach cabs the right experience turns to bad. Plus the app was not displaying the destination option when you entered your details after sharing the OTP with a cab driver. You need to guide the driver from Google maps from your phone.


"The driver states that for minicabs ac is not allowed for back seat drivers." When contacted to customer support they deny this is not the policy but the driver has already given a bad experience for those 30 seconds when you were using the services with your family.


While calculating per km charges the taxes are already added,


Any extra minute charges,


Any extra km charges,


MCD or taxes on top of that on that day wherein while calculating the per km rate MCD plus taxes are already added plus fuel charges which again includes taxes for per km


Taxes are taken by the government but they didn't observe the bad experience passengers get and real-time basis there is no reimbursement system made in developing countries as you are born in a country wherein your value is nothing being populated country but in developed countries, for any wrong actions there is reimbursement system made and they teach that to employees globally hired for there work as international customers.


I mean taxes government eats and no system government made wherein if real-time basis customer wants the solution for that moment experience customer impacted they didn't observe but for government secure salary system made after taking taxes from each action person makes in the planet and private sector if we launch a complaint about this driver ola customer service personnel says we will ban this driver for future.


Companies giving solution and impacting the poor drivers not educated and not trained for giving bad experience wherein passengers get bad experience and government in between ate taxes in between those per km cab owner added to charge from customer plus on that day MCD and tolls separately plus on total bill taxes.


This incorrect system they made wherein your experience hampers which impacts the working person but government ate taxes and no reimbursement system made by the government that both parties are impacted in this monetary transaction.


Ola took the profit & the government took the taxes.


Feedback given driver impacted as commenting incorrectly for those 30 seconds and still need to pay full fare for that particular day as they asked as the bill is generated.


When calling customer service they will block your number via IVR if you ask for the rights and don't respond.


This is the EXPERIENCe they give for developing countries citizens and self in international citizens they teach and preach reimbursement for any issue customer faces. So, developing country's citizens don't have the right to real-time reimbursement when any bad experience has given but need full money for the services.


We need the right person who sees real-time anger these service providers give to customers in developing countries but for international citizens reimbursement system made as they know their rights in developing countries if you know the rights then they will block your number after eating the charges and giving bad experience via untrained and inexperienced drivers who don't know how to give services when attaching services in ola.


The company gave 542 reimbursements for the inconveniences but those 30 seconds impact in passenger mindset when take services are not the fault of ola. It's the UNTRAINED driver who created the wrong EXPERIENCE.


Learning from this for passengers:


1.Pay the full amount to drivers on the total bill


2.No need to argue with drivers


3.Complain to company separately for reimbursement


Companies cannot bring that 30 seconds of words back used by drivers but a lesson for drivers when giving services to metro passengers using services.


Date of travel: 06/04/2021


Complaint registered: 06/04/2021


Solution by ola: 07/04/21 via reimbursement and action for the driver used those words in front of family


Thanks to the online rating of each customer review otherwise many customers didn't get their rights.


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