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13%
1.50 

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Nashville USA
NEXTEL - BEWARE of this company
Aug 18, 2005 07:45 PM 4314 Views
(Updated Aug 19, 2005 01:58 AM)

Network:

Customer Service:

Charges and Billing:

Nextel......has the VERY WORST customer service EVER! First of


all you are transferred to 3-4-5 different representatives before


you ever get to talk to anyone who can address your problem.


PROBLEM: Our contract was due to end on 8/16....we called to


cancel contract on the 16th and was told by one of their reps


that we should call back the next day because our contract


expired at 12:01 AM on the 16th. Otherwise, we would be charged


a $200.00 cancellation fee per phone. So, we called back on the 17th


to cancel.....ONLY to be transferred 5 times and told that since we


missed our billing date WE WOULD BE BILLED FOR ANOTHER WHOLE


MONTH or $73.01. They stated that they do not PRORATE billings


and that I should have read my contract before signing.


I have my phone sold and I told them this only to learn that they


can do a FLIP-FLOP on my phone which MEANS....they can bill me


AND the person that I've sold it to since he's a NEXTEL customer


(for the same period). Seems to me that this is just plain crooked!


So.....I guess the answer to my dilemna was I could either pay


$400.00 or I could pay $73.01 whichever was to my liking.


WELL, my conclusion is that this is a company that is to be


watched because they are CROOKED. This is not good business.


BEWARE<BEWARE< BEWARE< BEWARE!!!!!!!


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