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Rip off co.
Nov 03, 2005 04:17 AM 4164 Views
(Updated Nov 03, 2005 04:22 AM)


Customer Service:

Charges and Billing:

Nextel (mobil solutions) lied and deceived us on their service.The customer service people are rude and don't care about you'r problems.They have a contract with words so small you need a telascope to read it and one is not sure what is being read with the language it is written in.Sales people tell you one thing when they should be telling the entire story.Case in point:Two phones with 1200 shared min,$49.99 and $19.99 =$69.98 plus about 10% in taxes is around $80 max per mth but they expect close to $100!We bought 3 phones,then decided that was too many and brought them back the next day.Two days later my wife and mother decided to each get a phone at another plan.We were charged connection fees for 5 phones!!!We never touched the actual phones that were returned!Why didn't they offer us two of the phones that were activated?Why were they activated BEFORE they arrived in the mail(they were not in stock)?Our first bill was almost $300 with less than two weeks use!Our second bill was over$110,Part of this bill was for phones we never used.Talk about ripoff!Like another review said,nextel will say they will credit you for a possible mistake,then it won't show up on you'r bill,then deny they made the credit.A total runaround.How can this happen?Is this legal?So many people in my area have the same problem,Even nextel store people admit their mall stores are ripoff people.No matter how good the coverage is,the people are terrible,keep away for life.

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Nextel Mobile Operator