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MouthShut Score

57%
3.99 

Customer Service:

Product Quality:

Delivery Timeliness:

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Reliability:

+91-922-353-7000

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Had a disappointing response from the site
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Dec 16, 2010 11:59 AM 3484 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I placed an order with the site (Order No.1065215) on 4th Dec'10. The payment got processed immediately. I called up the customer service after a couple of days to find out as to when the product would be delivered. The representative told me that it would be delivered within 7-10 working days.


I checked up order status online after 3-4 days. It showed "stock not available". I called up customer support again & asked as to when the stock would be made available & the product would be delivered to me. He said he can't comment on the time line but the same would be delivered at the earliest (The definition of earliest is subjective, though!!).


I put feedback twice through the feedback section from my online account but I am yet to receive response on either of them. The question remains- Do they have a right to keep my order hanging/ on hold once the payment has been processed and received by them. I am sure it would cost dearly to the site if the indifferent attitude towards it's customers continues.


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Brand Response

Dear Customer,

Please accept our sincere apologies for the inconvenience caused to you.

We recently signed up with Mouthshut.com to ensure customer satisfaction. However, your complaint is very old & it seems your product is out of warranty.

We look forward to serve you better on your next purchase with Naaptol.

Your continued patronage and suggestions are a vital part of our growth. And for that, we are most grateful.

Truly,

Naaptol Online Shopping Pvt Ltd

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By: Naaptol | Oct 11, 2012  02:48 PM Comments (1)

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