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MouthShut Score

20%
1.66 

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Verified Member MouthShut Verified Member  
Chennai India
Quick Service from NTL but Expensive!!
Apr 15, 2015 10:32 PM 8836 Views

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Well I dont know about others and their negative experience on NTL but I have use used their service for over a couple of times and I have never been disappointed once.


Once we decided to malar hospital in the morning and we booked a car.  Thou we wanted a small car Indica they Send us xylo. We asked why and said "We send cars which is closer to ur locality".  We asked that, since its a SUV, will prices increase, they said yes but they will discount and charge us for Indica.


So we took the ride and reached Malar nicely. The Driver was very professional and drove slowly and gently without any jerks.  The Car was also pre cooled with AC.


After Reaching malar, we send the paid for the taxi sent it off. Then after finishing the treatment at malar after 3 hours to get back home, we called up NTL again for a Taxi and they sent an another Xylo within just 5min!  But this time AC was off.  So we got in and even after few kms, the driver didt turn on the AC. And so we asked why, he said, since we came out Hospital, may be we might have fever or something and so we wont like AC.  That answer was reasonable and so we accepted that and asked him turn on the AC and he did.


The Price was around 800 for the trip.


Other than these, we have used NTL another couple of times and it was all great.


PROS -


1) Quick Service.


2) they send us the best car without any problem.


3) All travel cost is inclusive of AC. Not all call taxis offer this.


4) Very Decent and professional Driver. Not like the irritating private Driver.


5) Professional and Friendly booking call center.


6) All cars hav GPS fitted.


CONS -


1) Yes definitely there is some looting and hidden cost. Becoz they never send the car we ask. If we ask a small car, they send a big car which costs more.


2) They Dont have 2 way radio to connect with the command center.  Thats actually a security problem.


Overall, NTL taxi is a best and reasonable Taxi Service in Chennai.  Recommended.


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