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MouthShut Score

20%
1.66 

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Unethical marketing!
Apr 20, 2015 11:40 AM 8665 Views

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Most Pathetic Service I have ever encountered and promise never to USE NTL call taxi again. 18th April being my B'day I decided to take my family for a movie to Phoenix mall and unfortunately I booked a call taxi through NTL app and your driver called my at 12:50PM from the mobile number 99621xxxxx and said he is in Velacherry and will come in 15 min's to my residence in Adampakkam when he didn’t  turn up for almost half an hour I called back the driver who told me he has a flat tyre and they will send another cab(Surprisingly you guys didn’t have the courtesy to call and tell the driver will not be able to make it).


Then again I got a message from NTL at 01:16PM with the booking ID B15041825500158, Cab No. TN-18-V-9464 and driver's cell number 86819xxxxx and the particular driver called me from the Cell number 99411xxxxx at 01:14 PM and said he is near Thillaiganga Nagar Subway and will come in 10 mins after 20 mins since your driver didn’t arrive I called him and he didn’t answer my call after again Half an hour.


He called me and said some problem with the billing App and he will be there in 10 Min's after another 20 Mins again I tried calling him he didn’t answer the call and I got a message which shocked me I got a message with Billing amount of Rs. 104 that too when your call taxi never came and as a matter of fact this is not the first time this incidence has happened to me when availing NTL call taxi.


The ordeal doesn't just end there, I again booked a call taxi from Phoenix mall to G.N. Chetty Road with the booking ID A15041800104519, Cab No.TN-13-4511 and drivers mobile number 97890xxxxx. I booked the call taxi for 07:30PM and driver called me from the registered number at 07:05PM stating he had arrived and is near the Mall, I told him that I had booked the call taxi for 07:30PM for which he promptly replied he will wait and come in by 07:30PM. I called the driver at 19:22 and told him that I am waiting at the pickup point and he informed he will be there in 10 Mins. I waited for 15 mins the driver didn’t turn up and I again called him at 19:39 and finally your cab finally arrived at 19:45 which is all fine. After reaching the destination I was sent a message with billing amount of Rs.209 which I promptly paid but later when I checked the billing message I saw your driver has charged me Rs.22 as waiting charge.Ironically for myself standing and waiting for your cab which was late I am paying the waiting charge to your cab driver. So with pathetic service you guys have become fraudsters and cheats too!


In between I call NTL call taxi customer service and each time I tell the issue the guy on the other line just transfers my call without telling me to someone and I have to start with the issue all over again in between they disconnect the call which happened twice. I was wondering with the tagline of being safe travels, imagine if I had booked the call taxi at night with your call taxi never turning up with me and wife stranded in middle of the road then what safety are you guys talking about. Also good thing is I didn’t book your call taxi to catch an international flight! So with that you guys become fraudsters and a cheat and people with unethical marketing strategy and who offer pathetic service as well.


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