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Horrible customer service while gold closure
Jun 26, 2022 06:59 PM 648 Views (via Android App)
(Updated Jun 26, 2022 07:26 PM)

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This incident happened in December 2021. I reported to them but no action taken.

Horrible and worst customer service I ever came across. I went to close the loan account and they were asking for the receipt. There is one Bengali lady who don't know to speak to the customers.

She shouted at the top of the voice and tell that they are not interested in the soft copy of the latest receipt which I got while topping up the loan. They just need the first receipt which they gave during the submission of my gold during 2018-2019. I said if they needed that they should have inform that even after top up of loan the main receipt is important. She said I have met her and she informed me. I told that during loan process I remember she was not there and only there was a malayalee guy who gave me that slip. She then started shouting that she is here since 12 years and she just took sick leave for 6months. This their rule. Even if they come half an hour late they deduct salary so that's company policy.

She insulted me in front of everyone saying that I have taken loan in 2018 and till now I didn't come to pay the loan. I told I was paying it through Muthoot app and online payments. I gave my details and she got my all the bunch of receipt which I took it. She is tired of preparing my top up receipt and filling it.

I SHOWED MY PASSPORT ( to my authenticity and a valid proof) AND SHE WAS NOT READY TO GIVE THE GOLD. According to her, I'm a regular customer so I must know the rules. I don't understand how does these details matter. I didn't come to get a job I went to close the loan.

Then she said that I have to come again, I have to get the receipt from Manager and then I have to prepare an legal stamp paper of 100 and then submit it to the branch stating that this is Nisha and to prove that I have taken loan. These procedures are for 2 gm gold and loan amount is just around 6000. I never expected this kind of behaviour from their end.

Everyone in that office was listening to our conversation but no one responded. The manager was out for marketing. That's why I left from that branch. Never ever take loans from Muthoot from Awadhapuri branch, Bhopal Madhya Pradesh Even after complained to them many times they haven't taken any action against it. JUST BECAUSE I DIDN'T HAD ANY RECEIPTS WITH ME. I Had the MONEY WiTH ME TO CLOSE THE LOAN. I DIDN'T HAD MUCH TIME TO FOLLOW THE PROCEDURE AND AS I HAD TO LEAVE FROM BHOPAL. While taking the gold they say 3 min loan but while closing the loan why 3 mins procedure cant be followed. I had my valid proof I had money to repay, I can sign it then why these procedures.

How is that initial pledge paper so important when you have all the documents in places?

If you didn't get my top up receipts then I would understand. I'm taking my own gold, that's my right to take it. They wasted my time, money and I'm simply paying the interest unnecessarily.

Why is it so? Who is responsible for all these?

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