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MouthShut Score

21%
1.70 

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I have lost 82k for the mistake of MOFS
Apr 23, 2018 04:56 PM 16361 Views
(Updated Apr 23, 2018 04:52 PM)

Customer Service:

Promptness:

I had taken a futures contract of Sun TV on 21st April, there was a shortage of margin and they sent an sms asking me to pay the amount otherwise they will square off the position on monday. I received the sms on friday and I paid the margin on saturday as the selling was due only on monday. They have squared off the position without informing me. when I called them they said that I was supposed to transfer the funds to F&O section, but I had transferred to cash section. They said that they have sent a mail asking me to pay before 2.30pm on friday, but I havent seen the mail. They must call or sms me before squaring off. I have been alloted an advisor too but he wasnt aware of the happennings. I have complained to SEBI also regarding this.


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