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MouthShut Score

36%
2.73 

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Bangalore India
No Shoelaces!!
Feb 17, 2010 08:35 PM 3934 Views

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Bought a Mochi shoe 4 months back, though it was fine, the lace broke sometime back. Went to the store in Forum to buy a new one. First, the shopkeeper rudely declared that mine was not a Mochi product, and if it is I have to prove it by showing them the SHOES (wanted me to bring the shoes to the store), and then they would send it back to the company to get the replacement. Just sell me a new shoelace or if you cant keep it in stores, sell the shoes with ones that don't break in 3 months. Even the sole has started to come off at places and it has been just 4 months.


The shopkeeper assumed that I was just an Idiot who did not even know if he has bought a Mochi product. Hello, ever heard of respecting your customers. Awful experience!!


Solution: Bought one for 15 Rs from a roadside cobbler.


Am never buying or recommending a Mochi product again.


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